Custom Auto-reply Capabilities
Powerful features for enhanced customer communication
1000
Characters Limit
24/7
24/7 Availability
0€
No Additional Cost
100%
Fully Customizable
Why Choose Custom Auto-reply?
Fully Customizable
Each brand can configure their own text for auto-reply messages with up to 1000 characters including spaces.
Real-time Control
Activate and deactivate in real-time. Turn on when you're not ready to respond but want to provide additional information.
No Additional Cost
Individual auto-reply messages are sent as responses to user messages but are not charged.
Rich Content Support
Include text, special characters, emails, emojis, links, and phone numbers in your auto-reply messages.
Perfect Integration
Seamlessly integrates with Viber List Messages for enhanced customer interaction and feedback collection.
Instant Response
Provides immediate responses to customer inquiries, improving customer satisfaction and reducing wait times.
How Custom Auto-reply Works
1
Configure Your Message
Set up your custom auto-reply text through the Business Messages Portal (BMP) editing screen.
2
Enable When Needed
Turn on auto-reply when you're not ready to respond to customers but want to provide helpful information.
3
Automatic Response
When activated, individual auto-reply messages are sent as responses to user messages automatically.
Perfect Integration with Viber List Messages
Custom Auto-reply works seamlessly with Viber List Messages
When customers receive your custom auto-reply, they can immediately interact with Viber List Messages for surveys, feedback collection, and enhanced customer engagement. This combination creates a powerful customer communication ecosystem.
Automatic transition from auto-reply to interactive List Messages
Enhanced customer engagement through seamless interaction flow
Complete customer journey from initial contact to feedback collection
Benefits of Custom Auto-reply
Provide relevant information such as answers to expected questions or useful resources
Offer customers alternative ways to contact you
Improve overall user experience
Minimize customer dissatisfaction from generic responses
Turn auto-reply on and off as needed
Add personalized approach to auto-reply with your own text, emojis, and more