A universal channel for all messaging use cases Systematic, easy-to-manage brand experiences for transactional, promotional and conversational messaging. All correspondence is displayed in one thread for quick access to the entire communication history

Extensive multimedia functionality Create unique customer experiences by sharing multiple file formats and rich content, such as images and videos, to effectively reach your audience

Dialogue communication Enable customers and agents to interact in real time using rich media features such as images, files, videos and useful interactive buttons

Corporate email Place your messages in a special, dedicated space at the top where only messages from verified business accounts are accepted. It is a safe and secure channel for all commercial exchanges, accessible directly from the regular chat window

Dialogs launched by the user Potential and current customers can use Viber's main search feature to find a brand's verified business account and forward it to other users

Business account Create a verified business profile that collects basic information, including your company website, physical address, and contact information, in an easy-to-use location. Prove your credibility to potential clients by receiving a blue check mark

Alternative options Take advantage of the flexibility of a variety of alternative delivery options to ensure your messages always reach your customers, including SMS, voice or email. Everything is managed through a single platform interface

Implement method Conversations API та Viber Business Messages API. Enjoy a simple, unified interface without coding, or if your company has the development resources, build your own collaboration solution using the Conversations API and Viber Business Messages API